I booked a private transfer and waited over 20 minutes with many others, but no shuttles in sight. The staff appeared stressed. I noticed a representative talking away from the group, who then directed me to a driver that didn’t even wear a company shirt. The driver looked unkempt, and the shuttle was dirty inside. He didn’t say a word during the ride. It felt like I was handed off to someone who didn’t work for the company just to clear the area since their shuttles were absent. The ride was rough, causing neck pain that persisted throughout my trip, ultimately leading to a diagnosis of whiplash. I will never use this service again, as it ruined my trip due to the pain. When I tried to call to report the issue, I only got a recording and was disconnected each time.
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