Paid for drop-off at my hotel, not two blocks away in the rain with luggage. I waited an hour and a half in the van because I was asked to pay if the driver got a ticket. The street was blocked, which I understand happens, but the person coordinating the shuttles was very rude and unprofessional. I have used this service several times before, which is why I returned, but this trip was the worst! There was no compensation for my inconvenience at all. Be aware when booking, as you may need to walk to your drop-off point. This was not clearly stated on the website!
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