I PAID FOR A ROUNDTRIP FOR 8 PEOPLE. They promised a pickup in 10 minutes, but we ended up waiting 40 minutes. The return pickup from the resort never happened. They informed us they would be late, but ultimately, they didn’t show up at all. We tried calling multiple times, but they kept hanging up or putting us on hold for over 20 minutes before disconnecting us. After about 30 minutes of trying to reach them, they finally told us to find another ride because they weren't coming. We had to book a taxi and spent an extra $200 for a one-way trip to the airport. We barely made it with a sick mother, three kids, and five adults. This experience was incredibly frustrating, and the service failed us at every turn, causing us significant stress and hardship.
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