We stayed in The Sail Loft in Padstow for the second time so we knew it would be small and basic as reflected in the price. The lounge area doesn't seat 4 people and is small and dark . When we arrived we discovered the shower was broken , this was fixed very quickly with a replacement shower but it should have been checked before we arrived . The cleaning was not of a high standard , dirty dining table , rusty uncleaned microwave and lots of long standing cobwebs . The mattress in the top bedroom was very uncomfortable and badly needs replacing . I reported all of this while we were there . Harbour holidays sent the plumber very quickly but they seemed disinterested in the rest of our comments, saying they would reminded the cleaners to check more carefully and report the mattress to the owners . My point is this should all have been done before we arrived . Yes it's cheap and basic but it should be clean and comfortable. We love Padstow and have stayed many times before with this company but will think twice before using them again .
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