Absolute shambles. Totally overpriced, dishonest staff and absolutely no customer care. Our room had a sewage smell and we gave them the chance to fix this. They were unable to do so and we waited with our bags in reception until nearly midnight for an alternative room. Both members of staff agree that the smell was bad enough for us to be moved. In the morning we were told that we could have complimentary breakfast as an apology. The rooms are small and basic and not worth the money. Despite raising the concerns with head office we were told that complimentary breakfast was more than adequate as an apology for an awful night stay. I think they get their business from the cruise ships so don’t have any regard for customer satisfaction. If you want to sleep in a room with no windows that open and the smell of sewage and receive rude communications then this is the hotel for you. My advice, avoid. For a couple of hundred more per night you could stay at The Savoy and be treated with kindness and politeness.
Claim your business profile now and gain access to all features and respond to customer reviews.
A collection of luxury hotels across the UK in prime coastal, country & city locations. High-spec spas & award-winning restaurant concepts on site. Learn more.
