harbourhotels.co.uk

2.9
2.9 Based on 21 reviews

A collection of luxury hotels across the UK in prime coastal, country & city locations. High-spec spas & award-winning restaurant concepts on site. Learn more....

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Todd Fisher
Harbour Hotel & Spa Sidmouth Devon

Room was meant to be twin superior but not the room we picked online when we asked about this though was told web pictures changed though checked week before we were getting the room we chose. Balcony shared by other. Housekeeping was appalling some days towels left other days no towels. Everything was hit and miss with this service. The bathroom had black mould all up the tiled corner wall and around the shower door. When complained a quick squirt of masic was added but the mould could still been seen. Seats in bedroom staines all over them. Walls touched up with wrong paint shade. Beds thrown back never made well. Arrival bar restaurant staff still bottling up when service was in place and when asked to order which we went to the bar to do. Bar supervisor most unpleasant rude and huffing and throwing things around for being disturbed from bottling up by a untrained staff member who took our order. Restaurant bar employee male wearing scuff jeans hanging off him and looked very scuff for restaurant waiter. Swimming pool outside just about wide enough for two but not great Car park was over subscribed so every night coming back was stressful as only other place to park is a car park across the road at a charge of £8.00 over night. All in all tired hotel and summer hotels had not even started. The only good thing to say about or stay was the two girls on reception dealt with all our room service issues as quick as they could and were always apologising for the house keeping staff. Finally tv Internet drops out all the time and Sunday morning we had no hot water until early afternoon. Will not be recommending or retur ing.

1
Date of experience: Jul 14, 2025

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Business Details

  • A collection of luxury hotels across the UK in prime coastal, country & city locations. High-spec spas & award-winning restaurant concepts on site. Learn more.

  • language https://www.harbourhotels.co.uk

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