hardtunedstore.com

Awful sizing and exchange policy

Shoe sizes don't fit right, you must return at your OWN expense or the kicker is, they offer to sell you another pair at a 20 percent discount no thanks.Why would I want to PAY for another pair of garbage when the first don't fit-----In response to your message:Regarding your mention of attaching a screenshot, I'd like to clarify that no such attachment was included in the email. Although your sales representative mentioned it, it was not present. I'm willing to provide a screenshot of what I received on my end if necessary. It would have been helpful to have a direct link to your return policy in the initial email for future reference, instead of having to Google for it.Moving on to the issue of sizing concerns, my primary worry revolves around the fit of the next pair you send me. As a customer, I am hesitant paying shipping expenses for returns and exchanges due to potential manufacturing discrepancies in your shoes.Typically wearing a size 9, I can understand minor discrepancies prompting a size adjustment, either up or down. However, suggesting a leap from a size 9 to an 11(if it was too small width and length, which it was) seems unreasonable, especially when none of my other shoes exceed a size 10. This significant jump makes me lack confidence in your advice.The suggestion of purchasing an extra pair at a discounted rate feels pretty BS and seems like an burden on the customer to resolve an issue that should not have occurred initially.The instruction to "leave a note in the box when you return it with the size" seems unprofessional. This places the accountability on me if the size does not fit, creating a situation where you could claim I received the size I requested, even though it was the size you recommended.The crux of the issue lies in my hesitance to pay for return shipping if there is no guarantee that subsequent returns will not be necessary. If you were confident in your product and advice, a more customer-friendly approach would be reassuring me by covering return shipping for the next pair if the recommended size proves inaccurate.As a customer seeking a hassle-free experience, your lack of confident answers to my questions has diminished my faith in your service. I provided precise measurements to the millimeter, yet received a response that lacked certainty.I hope you can empathize with my perspective. The statement from your customer representative, "I offered you the sizing option that I think would fit you" raises concerns about the certainty of your sizing recommendations.I'm not the type of person to leave reviews but this process is something I've never encountered before, and I sincerely hope it contributes to a better experience for your future customers.Kind regards,A

Date of experience: Mar 07, 2024