Sam Taylor, Customer Service and Spares and Technical Advisor has single handedly, rebuilt my faith in the existence of good old fashioned service.He not only went above and beyond my requests to identify the correct thermostatic cartridges, but sourced them within minutes and had them despatched immediately.In 95% of cases, I get frustrated by the complete lack of accountability within companies when seeking advice or explanations to issues when buying products.But Sam not only knows his business and products inside out, he knows how to deal with the public.Fantastic service levels- congrats Sam.
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