good, but bad. the good is that the items come packed well and they have lots of variety, and i guess the ship time isnt too long. the bad, the customer service is at times horrible, i was ignored for almost two weeks once until i messaged them again TWICE and they were then backhanded and bland, and the combine shipping service is a scam. they told me when you combine shipping it refunds the entire shipping price you paid for your second item, it doesnt, it refunds the *difference* in shipping, which for me was £5, and they didnt say this at all. whats the point in combining at all?? when i ask customer service about how my discounted shipping price suddenly vanished, they kept changing the subject and dancing around the matter to avoid answering it, because the truth is they upcharge shipping to profit and dont want you getting discounts. if you ask two questions, they only answer the one you sent latest, so you have to then keep asking, and they take forever to respond sometimes even though theyre online and had just answered you. furthermore, they had certain items listed for a day, took them off, then weeks later after saying it wont be back online, they listed it again for double the price. they said they were restocking other items on a certain date, even put it in the product description, then never actually restocked and said they had no plans to, yet its still in the description. they also have no bad reviews on their site because they dont allow them to be posted and instead email the person who gave the review. one more thing, because i have to rant, why do they charge twice the price of shipping for certain things when theyre both available? i put two items in my cart to get discounted shipping, one regular and one add on (they TELL you thats how you get discounts) instead its charging me twice the usual price for 2 different shipments despite both items being in stock.
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