Really disappointed and super bad customer service. I ordered two items from the website and from the same brand. One of them was out of stock and they did not even bother to notice me whether if I want to proceed further with the order or want to cancel it. I ended up have to check the order status by myself and realize the issue. Then I email them to cancel the whole order and get a refund. But they said they will charge 30% for the item that is not out of stock with the reason that “they already purchased it”. What is the reason for me paying anything if I did not do anything wrong. I explained the situation and they said they cannot do anything about it, not even say sorry and bother of explaining further.
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