I had a service request which was an offline shopping, I opened a ticket in their discord server, a few hours later a customer support agent answered my question in a way that made me have more questions, no details nothing, 3 mins after their reply I asked my questions and I got ignored, few days later the ticket is still open and still being ignored, if this is how they treat new customers what about their current customers? thankfully I didn't get the chance to use their services.
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