This has been the most disappointing service I've ever encountered compared to major retail stores. They charge extra for next-day delivery but failed to deliver the item at all; in fact, it was never received. Customer service is mostly unresponsive and often provides misleading information. Despite numerous follow-ups, they didn’t reply even after I paid extra for the service. They seem indifferent to their business. Eventually, they did respond, claiming I would receive the item that day and apologizing for the delays, but even after a week, nothing arrived. Customer service has not replied since then. I really question how this business continues to function!
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Harvey Nichols, founded in 1831, is a luxury British department store chain with a flagship store in Knightsbridge, London.
