I’m only giving one star because it’s required. AVOID THIS STORE. I ordered a size 9.5 but received a size 9 instead. After reaching out to customer service (which takes days for a response), they instructed me to return the incorrect item and assured me they would send the right size. I noted that the correct size was not listed on the website, but they failed to communicate this. Over a month later, they are still causing issues. Their customer service is unhelpful and does not respond promptly.
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Harvey Nichols, founded in 1831, is a luxury British department store chain with a flagship store in Knightsbridge, London.
