I cannot recommend purchasing anything expensive from them. They lack support for delivery issues and only respond to one email in a thread, ignoring the rest. I ordered a pricey perfume, and it appears someone at the delivery facility may have taken it, as the tracking shows problems at their sorting station. The packaging was inadequate, making it easy for anything to be taken. I received an empty box. I waited for a response, and was informed about an investigation, but received no follow-up. There is absolutely no support for customers from this luxury retailer. No refund, no replacement, just poor communication and false hopes.
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Harvey Nichols, founded in 1831, is a luxury British department store chain with a flagship store in Knightsbridge, London.
