As echoed by many others, the customer service is severely lacking. I ordered a skincare product valued at £95 and picked it up in-store. Upon returning home, I found the item box was dirty and old-looking. I emailed customer service immediately, but it took four days for a reply, and they only offered a £4.50 refund. I expressed that this was unacceptable and requested a full refund or a replacement. After another two days, they offered a replacement with no mention of covering return postage. After yet another two days, I still haven’t heard back. I strongly recommend spending your money elsewhere, as their after-sales support is virtually non-existent.
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Harvey Nichols, founded in 1831, is a luxury British department store chain with a flagship store in Knightsbridge, London.
