The service I encountered was the worst I've experienced when compared to larger retail stores. They charge extra for next-day delivery but failed to deliver the item at all. Customer service is mostly unresponsive and often provides misleading information. Despite numerous follow-ups, they did not reply even though I paid extra for the service. It seems they have little regard for their business. Eventually, they did respond, claiming I would receive the item that day and apologizing for the delays, but even after a week, nothing arrived. Customer service has not responded since then. I truly wonder how this business continues to operate!
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Harvey Nichols, founded in 1831, is a luxury British department store chain with a flagship store in Knightsbridge, London.
