I found the customer service experience to be appalling. I received a damaged beauty advent calendar and was asked to send pictures of the damage, which ruined the experience. I was offered a small refund as a goodwill gesture, but I would have preferred a replacement. I requested for my issue to be escalated, but after a week, I have received no follow-up. This minor issue could have been handled much better, and I will not shop here again.
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