Worst bank service I have ever experienced. In March 2026 I officially requested account closure effective April 1st, 2026 via the legal account transfer procedure (§21 ZKG). The bank completely ignored all requests from my new bank (Revolut), violating the legal 5-day response deadline. Due to their inaction, a debt of €7.88 accumulated on the account, which blocked the closure. It took months of repeated complaints to finally resolve this. The core issue is not the amount — it is the total disregard for legal obligations. Avoid this bank.
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