Extremely disappointing experience with Hastings.My policy was cancelled without a clear explanation, and my claim was refused with no proper justification. I repeatedly asked for the specific reasons behind these decisions, yet Hastings failed to provide any meaningful clarity.
The communication has been slow, unhelpful, and evasive. As a customer, I expect transparency and fairness — neither of which I received. I am now escalating the matter to the Financial Ombudsman Service because Hastings have not handled my case properly.
I would strongly advise anyone considering Hastings to think twice.
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Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
