With a rating of 3.7 out of 5 it's no surprise that Hats and Caps doesn't care about their customers. All they do is sell products that other companies make so they should not be rated on the quality of products that they don't produce. They are simply resellers and as such their rating should be heavily weighted towards the customer service they provide. In my experience with Hats and Caps I rate them a 0 out of 5. My first negative encounter came when a cap I was interested in was sold out in my size, but I was given the option of being notified when the cap was restocked. OK, good. One day while browsing the website I came across the cap in question and found that the cap had been restocked in my size. I never received a notification. Strike one. My next negative experience came recently when I ordered three caps. A delivery date was provided and one week before that date I began receiving notifications from the transfer company that the parcel would be delivered on Monday January 5 of the following week. The next notice I received was on January 5 informing me that the parcel was out for delivery. I modified my plans for the day so as to be home during the day. End of day arrived without the parcel being delivered nor receiving any form of notification from the transfer company. The next day Tuesday Jan 6 I received notice that the parcel would be delivered on Monday Jan 5 (yes, the day before the 6th) and that the parcel was out for delivery. Again, end of day arrived without the parcel being delivered nor receiving any form of notification from the transfer company. On Wednesday Jan 7 I received notice from the transfer company that my parcel would be delivered on Thursday Jan 8. Again, end of day Jan 8 arrived without the parcel being delivered nor receiving any form of notification from the transfer company. At this point I wrote to Customer Service and related my experience. I was told that due to the holiday season shipments were being delayed, and further that Hats and caps had no control over their transfer agents. I received no further messages from the transfer company and the parcel finally arrived on Friday Jan 9. The box containing the three hats was crushed and so were the caps inside.I once again wrote to Customer Service and told them that they did in fact have control over the transfer company and if they did not provide acceptable service they should cease using them.I also asked if it would be acceptable if 1 out of every 10 shipments never arrived at the intended destination? Would Hats and Caps still claim that they had no control over the delivery agent?I also included 5 photos of the crushed box and the crushed caps contained within.Today is Jan 27 and I still have not received a reply regarding the condition of the parcel I received.Over the last two or three years I have probably purchased eight to ten caps and/or hats from Hats and Caps and I can say now with complete assuredly those will be my last purchases from Hats and Caps. Apparently Hats and Caps takes not pride in the one aspect of their business that they truly do have control over. Customer Service. They are very good at processing transactions and collecting their retailer's fees, but concern for the satisfaction of their customer base - which as of today is -1 customer - does not register with them at all. As for their choice of transfer agents I guess they have no control over that being they must simply place their shipments out front on the sidewalk and hope that someone picks them up for delivery. Doesn't matter who. Good-Bye
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