It’s been some years since ordering from this company but all my transactions went relatively okay. However, there were some customer service issues that put me off from becoming a loyal customer.1) I have the strong belief that no two ‘identical’ products are exactly the same. When it comes to clothing and accessories, I am rarely proven wrong. In the case of headwear, I’ve always found that one product fits my head better than another identical product in the same size and colour. When I ordered from this company, I ordered two of everything, just to be on the safe side. This is where things got weird...Every single time, the company phoned me to check that I hadn’t made a mistake with my order! No other company has ever done that with me for online orders. Naturally, I found the experience very annoying, especially when two (seemingly) identical hats can fit very differently on the same head.2) Unless faulty, returns aren’t free… which makes the previous point even more annoying. If I’m paying for returns, why should it matter if I order multiple items in the same size?Having to pay for returns is one thing, but the company’s ‘nanny state’ style of its customer service was very off-putting.
Claim your business profile now and gain access to all features and respond to customer reviews.
