AKA Village Hats UK Ltd. Poor products and terrible customer service.I ordered a straightforward white cotton/linen wide brim packable sun hat which was not suitable or as shown and described due to the fabric under the brim puffing out and looking ridiculous. Clearly poorly made. So far, so not great.I requested a return for the reason stated above and was charged £4.65 for the return Royal Mail 48 hour tracked label and posted the item back on 21st May 2022. Royal Mail confirmed delivery was completed on 24th May 2022. It is now 29th May 2022 and no confirmation of receipt OR notification of refund has been provided.A response to my emailed query as to what was going on stated that it can take 14 DAYS for a return to be received and then a further five days for a refund to be processed.I will never buy from this company again and urge anyone considering a purchase from them to look elsewhere. AVOID.
Claim your business profile now and gain access to all features and respond to customer reviews.
