Avoid these charlatans - Village Hats - they are ripping off customers for return fees. UK law is clear. If a vendor sends you a faulty item THEY are required to refund both the outgoing postage if applicable and the return postage costs. The reason for this should be clear to anybody who is not a total halfwit. Company policies DO NOT EVER supercede UK distance selling regulations regardless of what their badly trained employees or deficient managerials might think. Any trader is fully responsible for ensuring that their products are fit for sale, match their sales description and are not faulty. If described as 57cm they should be that size within a very small margin. If they are described as new they should not have a stain on the peak.I received an item that was too small. Not because I ordered the wrong size but because the item was described as being substantially larger than it was - around 2 inches difference in measured circumference. The item also had a stain from a finger mark on it. This is an item that is not as described and faulty. The company return policy as of today includes no details of how they will deal with such scenarios and process refund for postage.It is a scam for a company to avoid taking responsibility for their own activity and instead trying to shirk it off onto the customer.On top of that, you have to process returns through 'rebound' - an outsourced process that will cost you at least best part of £5 to return a hat and that can takes weeks to process.There is no way on god's earth I would ever deal with these people again, nor their Jaxon and James copy cat website.Also, Village Hats are a limited company yet they avoid publishing this fact on their website which is illegal - all Ltd companies must publish their Ltd company name and number which is in this case is 06553811. You will need this to take then to the small claims court.
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