I've bought a few hats from this retailer over the years and always enjoyed good service and prompt deliver. However, I recently bought a hat for my son for his birthday. I order navy and they sent a red one. Even knowing that there were only three days until my son's birthday, they wouldn't send a replacement without me having to post the wrong one back. They then said they would pay for expedited delivery of the correct hat. They didn't. The consequence is that my son's birthday has gone. And still no hat. Why, when it was clearly their fault, did they not just do the right thing and send a replacement straight away, guaranteed next day delivery??? Staggeringly poor customer service.
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