I leave here the email I sent yesterday:I would like to issue a complaint on the above order because the package arrived with damages to the box and the food. In past deliveries it happened that some of the food packages were almost completely thawed and the whole delivery was a complete chaos in the box (like somebody just threw the frozen food without any care or control). However, this last order was completely unacceptable. Some of the packages I had to throw away because the plastic was broken and the thawed food and blood was leaking all over the rest of the package. I am sure you are aware of how important it is to maintain the cold chain with frozen food, and I am not entirely sure this was ensured with the last order. You can find attached some pictures illustrating my complaint.I am happy with your product but this status is not acceptable. I would like to request a refund for the lost food and the potential risk of infection due to the broken cold chain. Apologies if this email is not indicated for this complaint so feel free to forward it to the responsible department.Thank you in advance for your consideration.Waiting for your advice on how to proceed.
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haustierkost.de für Hunde und Katzen - artgerecht, natürlich, lecker!
