I purchased the dishwasher as I’m in a two bedroom flat with no space for a large dishwasher when a dishwasher arrived I installed as per the instructions and for the first week it worked perfectly, I then decided to do an intensive wash as I had some dishes that were quite dirty And when I did this I got an error code on the machine, I didn’t think much about it I restarted the machine on a normal wash and it went through fine, come forward three or four weeks and the error code keeps popping up on all washes and I can’t use the dishwasher so I contact customer services they ask for a video to show the issue which I did, It was at this point I thought I would either get a replacement or someone out to fix the issue, The company then asked me to take apart the dishwasher to check for loose connections, I was skeptical but they sent a video on how to do it , Again I did this and sent over the video of the issue still persisting, They then said they believed that it was a faulty heating plate . They sent me a link to one on Ali express , which matched my dishwasher , Again at this point I expected a replacement or an engineer to come out, considering it was less than a month old… But no, again I was expected to take apart the dishwasher and replace the heating element which in all honesty takes about 25mins and is fairly simple but not something you expect to do on a new machine, Java then sent me the replacement which took 2 weeks to arrive and it was then fitted, it’s been a week now and so far so good and the machine is cleaning better than it did when it was new so can only assume the heating element was never working properly in the first place , I would have given more stars but want to be honest, not having uk based customer services and costing me £10 on a phone call to speak to someone (America) I know we live in a throw away society but feel like I should have been offered a replacement rather than parts for me to fix myself, I feel had it been someone with less experience they wouldn’t have been able to do the repair themselves I have changed my review as although the customer services is a bit slow they have been very helpful and since the repair themselves dishwasher had works faultlessly and cleans amazingly for such a compact machine ,
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