I called 611 to request a technician to resolve my internet/WiFi problems. It took 58 minutes to finally schedule a date. The service rep had a very poor skill of English and I requested to speak someone that speaks & understand English. She could not comprehend this simple communication. This was quite irritating and she certainly tried her best to switch to Spectrum.
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Hawaiian Telcom, Inc., is the incumbent local exchange carrier or dominant local telephone company, serving the state of Hawaii.