I am disappointed. I have been a loyal customer since Hawkins sold me my Peugeot 2008 4 years ago. Not being a mechanic, I put my faith in them. I’m fully aware that they are not the cheapest but it was important to me that I could trust them to do the best for me. When they sold me the car, they pointed out that the wheels had delaminated but they were under warranty so they ordered some in for me. Then Covid happened and, with one thing and another, the wheels got returned. When I spoke to Hawkins, they did apologise and said that instead of fitting replacement wheels, they would delaminate and relaminate mine. Fair enough… but this still has not happened. I have been to them for regular services, mot etc. I can live with this - it’s just a set of wheels and purely aesthetic. What I cannot stomach is what happened recently. I took my car for a complete £400 service and Hawkins completed a health check as part of this. I sat in their cafe with a very nice coffee until their staff came to me and advised that my rear discs and brakes were below legal limit - do you want us to do this now? They quoted £390. I declined as I thought my local garage might be able to offer a lower priced option. They quoted £318 so I booked with them. Imagine my surprise when my local garage took one look and informed me that the rear discs and brakes were, in fact, ‘like new’ with 9mm at least on them. Of course, I emailed Hawkins straight away to query why they had told me that my discs and brakes needed replacing when they clearly didn’t. They haven’t to respond. THIS is my issue. Not only have they been dishonest but they have failed to reach out to me with an explanation. I’m sure there is one but at the moment it looks like they have fraudulently attempted to take my money and have left me in a position whereby I can no longer trust them. Therefore, I cannot recommend Hawkins to anyone- quite the opposite
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