Hey team, its been an interesting experience. I made an online order and the order confirmation took at least 24 hours to come through. It was a click and collect. But then, nothing. I wondered if because you had a sale it might have been a while to fulfil. However after at least a week, I called the store and they were like oh yes it's here. But we hadn't been told.Then when we went into the store we were told it wasn't arriving until later. It took a while before the asked our name and then realised they were talking about a different customer and ours was in fact there!I will say, we've used the dexpress oil after the wood cleaner and the product seems amazing. Also once the drama was sorted in store, the person gave great advice and was helpful. But I do think you've got to get your systems better down pat so customers know where things are at.
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