Caution: I was billed £1,520 for a blood test without being informed of the cost. In March 2024, my consultant referred me to this facility for a blood test, and I had already settled my consultant's fee separately. At no point did anyone mention additional hospital fees. The staff rushed me through the paperwork, instructing me to just provide my name and sign without disclosing any costs or requesting payment. According to the facility's own policies, they are required to inform self-paying patients of the costs upfront or collect a deposit. They did neither. The first notice of any charge came when I received a £1,520 invoice days later. I lodged a complaint, and the facility acknowledged that the way the forms were presented was misleading. They admitted that staff should have disclosed the costs. I refused the test results as I never agreed to pay £1,520 for a blood test. The facility recognized their error and offered to reduce the bill by 50-70%. However, their findings confirmed they did not follow their own procedures, so I believe I owe nothing for a price I was not informed about. When I declined to pay, they referred the matter to a debt collector demanding the full amount. Their own policies dictate that they must disclose the price, but they failed to do so. Now I am left dealing with a debt collector.
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