I had minor surgery with an overnight stay at this facility, which I arranged myself. The medical facilities were excellent, and all clinicians and medical staff were outstanding. I gave one star solely for the back-office administration and billing process, which I handled personally. Despite providing proof of payment through receipts and bank statements before admission, as required by the facility, I am still receiving invoices and emails a month after discharge, asking for payment for charges that have already been settled. The customer service staff seem largely untrained and struggle to handle issues or communicate effectively via email. Thankfully, the medical team, from the surgical staff to cleaning and catering, were all exceptional. However, the administration team severely undermines the overall experience.
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