Warning: I was charged £1,520 for a blood test without prior notification of the cost. My consultant referred me to this facility for a blood test in March 2024, and I had already settled my consultant's fee separately. At no point was I informed about additional hospital charges. The staff hurried me through the paperwork, instructing me to simply provide my name and sign, without mentioning costs or asking for payment. The facility's own policies require them to inform self-paying patients of costs upfront or to collect a deposit, which they failed to do. The first indication of any charge came when I received a £1,520 invoice days later. I filed a complaint, and the facility acknowledged that the way the forms were presented was misleading. They admitted that the staff should have communicated costs. I refused the test results, as I never consented to the £1,520 charge for a blood test. The facility acknowledged their fault and offered to reduce the bill by 50-70%. However, their findings confirmed they did not follow their own protocols, so I believe I owe nothing for a price I was not informed about. When I refused to pay, they referred the matter to a debt collector demanding the full amount. Their own policies state they must disclose the price, but they failed to do so. Now, I am left dealing with a debt collector.
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