Im potentially going to be in the same situation as every comment here. I placed my order Nov 21, 2025 and after emails, website message portals, and Instagram only recieved an actual progress report this week first week of January 2026. I took the cautious route and paid for gps shipping to send back my molds. The molds made it to thier adress Dec 5. It was only this week of January 2026 that I finally heard back after multiple messages to confirm they had received my molds did they respond with an image of "my grillz" and said they'd be shipped out by the end of this week. This morning January 6th I finally got a response from Instagram where they said they received my molds but have just entered production. So WTF is it? Have they been shipped out or and they still being made. Funny to note is when I asked for another follow up picture of my grilz I was told they cant because they've already been packaged up. I do not believe that that image was my grillz and ive now told them if I dont get a tracking number by end of the week ill be contacting my CC company. I should have done more research on this company because wow they must be paying for positive comments.January 19th UpdateI have now received my grillz (THANK GOD) I have updated my post from 2 stars to 3 as I actually did recieve a product. HOWEVER... one of the set of grilz was absolutely NOT the same quality of product as what was shown on their website. I've since contacted them to see what can be done as they do have a satisfaction policy however that was a few days ago now and I have not hurd anything back (so thier typical communication patterns). Honestly if it wasn't for the fact of these specific grillz being my reason for ordering with the company in the first place i would have said that having it replaced wasn't worth the trouble but I paid over $500 for my set and I WANT to be happy with my purchase despite me hating thier communication skills. Will update again with response.Jan 22, 2026Another star added as the explanation for the delays, communication to have my concerns resolved, and for this beautiful reply. Another star pending the final results of my returned product.
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