headmasters.com

Reaction to hair colour, no after care, no concern & charged in full

I visited Headmasters Weybridge for semi-permanent hair colour which I have had twice before. I have been bringing my children to this salon for nearly a decade. When I arrived, I was 8 minutes late due to partial road closures in town. I called and advised of this. When I arrived I was made to feel very rushed. I wasn't consulted about what I wanted to have done - the stylist Laura just said she would mix the colour the same as last time. She called someone over to start putting the colour on the other half of my head as she was very stressed and rushed. There was no conversation, no offering me a drink - it was awful. A lot of product was going on my skin and on the black cape. I was then left to wait for the colour to develop. No-one checked on me during this time. When I was called over to the basin, the young lady washing hair was very rough. I told her my head was feeling sensitive and to please use cold water only. She scalded me with hot water. I kept asking her to put it colder and that my head was burning. She then tried to give me a head massage with her very long nails and I jumped up from the chair. I said to her my head was really painful and I had asked her to be as gentle as possible. I explained that I was concerned as I had said that my head was burning. Another person at the basin then said your face and neck are really red. You are having a reaction. This was very alarming to me and I was getting very worried. They still had not called Laura, who had actually put the colour on. Two of the senior stylists Enzo and Jo started talking about how they preferred sweeping the floor to constantly having to make conversation with customers. This was all just hugely unprofessional. I would not expect this kind of conversation to be had in front of clients on a Friday afternoon when they were standing 3 metres apart. I was having a terrible reaction, really upset and concerned and no-one was helping me. The young girl just kept saying you are having a reaction, you can't have colour again. This is appalling. They were saying that I could have a reaction for any reason, it's not their fault. Why not see if if your client is okay before trying to defend your business? I eventually stood up and asked if I could leave. I went to the front desk, they told me how much to pay and let me leave. No instructions for after care, nothing. No-one has called me from the salon since then to check up on me. I think this is the most appalling way to treat a customer. No concern, no care at all. I will never be returning for myself or my children. I have called the salon and out of my 3 visits since June there are only notes made for 1 of the visits. Despite the manager saying notes should be made at each visit. I believe the wrong hair colour was used on my head in January due to the rush Laura was in and that is why I had a reaction. I can only use semi-permanent hair colour and I believe permanent was used instead.Edit - I raised a complaint on Headmasters website and this has been ignored. The manager of Weybridge Headmasters has said she will look into this and get back to me. However I have yet to hear back.

Date of experience: Jan 23, 2026