I went to headmasters soho branch and the stylist I was booked in with Alice sent me away after I waited 45mins for my appointment. I understand she was busy and she asked me to wait so I did as I use her on a regular basis. However, she refused to cut my hair in an unprofessional manner and she was very aggressive.I will not be using Ellis again and I will be taking this up to the head branch and I hope they will take this matter as a priority and will take this up with the stylist concerned. Terrible service and I am extremely disappointed especially as I have used her for the last 5 years.
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