headmasters.com

Headmasters Guildford

Headmasters Guildford. Thought long about posting this as my first ever appointment here with Benita was one if the best I have ever had. The place was recommended, and obviously has loyal clients. Sadly Benita has left, so was recommended Flavio. He is an experienced and popular hairdresser , so perhaps it was an off day- but frankly whole experience was a disaster! Firstly was asked my name FOUR times by different staff on arrival because so busy they evidently didn’t get time to log/ register me in. Then running 20 mins late with no apology or explanation. Then taken downstairs only to find a different hairdresser about to cut my hair - until I checked so brought upstairs again! ( a “Mix up”) When ( finally!) introduced to Flavio he did an extremely quick hair wash ( no offer of treatments; no head massage) and cut - longer than the “ on the shoulders” I had asked for. Then proceed to put me under a dryer even though I said my hair is usually blow dried ( “ it’s not that I don’t want to blow dry your hair but you should never have your hair blow dried, it should dry naturally “) - implying 50 years of hairdressers ( including those at the same salon!) were all wrong! When it was complete he said” looks good doesn’t it” and could see I looked extremely dubious. I said I thought it looked very scruffy and his response was “ it makes you look younger” and” it’s my job as a hairdresser to advise you” plus” your hair was too big when you came in”!! I agree a hairdresser can ( possibly should) ADVISE , but they should also respect and listen to the client’s wishes. This absolutely did not happen. I gave it a few days to calm down and see if post wash at home it would magically look better - it doesn’t - basically raggedy abd duesnt look length wise like it’s been cut at all. Terribly disappointing after previous huge success.

Date of experience: Jan 22, 2025