For the Richmond branch Terrible customer service for a longstanding customer, had my appointment rescheduled as the stylist changed her shift , then the same appointment was cancelled as I was on my way to them! This is despite my booking a month ago for my sons wedding and going to this branch for over 10 years. I even called a day before to make sure the stylist would be on time as I had other appointments after them Good stylists constantly leave and the Branch management seems to have gone down the toilet with the last long term manager Georgie leaving as well.Needless to say they’ve lost my business for good now … very very disappointing
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