headmasters.com

Not honest...

I had went into the HeadMasters in Esher around 9am during opening hours. There was a stylist attending a client. I let her know that I would like my to lighten my hair that I had colored to darkly. She asked me if I had an appointment, and I said no. She told me I needed an appointment and that none were available. She then went to a back room and came out with a manager. I then said the same thing to the manager. The manager told me that they had no appointments because it was only the two of them there, and besides, she said, it is not possible to lighten your hair because you had colored it. I clarified with her and she assured me this was so. She then walked towards the front door saying this is the way out, while I walked towards the other direction to retrieve a beverage from a counter I had set it on. I then heard the stylist saying to the manager, "he's getting his beverage" (in a low voice) I turned around and the manager was standing by the fully opened front door while holding it and says, "this is the way out". As I walked out, I had the strangest feeling, was I just booted out of HeadMasters and why, what had I done wrong. Because of this, a short time later, I googled if it was possible to lighten colored hair? It was, with color remover. I then went onto the Esher HeadMasters website and saw that there were available appointments all day long and proceeded to book an appointment that was confirmed 15 minutes later. Both the stylist and manager had lied to me, telling me they were booked up all day, when they weren't. I couldn't figure out why they had done this, do they not like serving men or something I thought??? The manager also lied saying it wasn't possible to lighten colored hair to get me out of the store it seemed. I then called the corporate office and complained about what they had done. The office apologized, more or less and cancelled my appointment. I then went to the pharmacy just down the street and purchased hair dye remover. I followed the directions carefully and two hours later my dyed hair was lightened and perfect again for only 13 pounds, I saved so much money. I'm not sure why these ladies would not be honest from the get go, since they both had done this, it appears this particular HeadMaster's location has an integrity problem, on top of being rude by holding the front door wide open and booting me out. My advice, steer clear of them because who knows what else they would not be honest about.

Date of experience: Nov 20, 2025