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Review for Headmasters Windsor

Review for Headmasters WindsorI’ve been a loyal Headmasters customer for over seven years, and unfortunately my recent visit to the Windsor branch was one of the poorest experiences I’ve ever had at any salon.I arrived no more than ten minutes late — still within Headmasters’ usual 15-minute grace period — yet from the moment I walked in, the receptionist seemed irritated, as though my slight delay had caused a major problem. I was then told that the stylist I was booked with would no longer be able to complete my full appointment because she had another client booked for colour. This made little sense given how minimal my delay was.She applied my toner and then informed me that a colleague would take over for the blow-dry. The second stylist, however, never introduced herself, did not smile, did not offer refreshments, and never asked how I would like my blow-dry. The atmosphere felt tense and uncomfortable to the point where I asked to speak with a manager.When I explained how unwelcome I felt, the manager’s response was dismissive rather than understanding. Instead of apologising or offering a solution, she simply said that no one else was available and insisted that the stylist “did want to do my hair,” which did not reflect the experience I was having.My original stylist eventually returned — but only once my blow-dry was nearly finished, and unfortunately the final result was one of the worst blow-dries I’ve had at a Headmasters salon.I left feeling disappointed, uncomfortable, and surprised at the lack of professionalism from a brand I’ve trusted for years. This was far below the standard I’ve consistently experienced at other Headmasters branches

Date of experience: Nov 16, 2025