on 01.10.25, I had a long Perm done in the Hammersmith branch by Manager Chelsea. ( 1st time in around 20yrs ) I left the shop with my.hair soaking wet and full.of leave in conditioner. The hair looked a bit wavey, due to not having one done for yrs, I thought this must be how they leave it now. ( very strange and very different to any other perm I've ever had). My hair never curled! yes she used large curlers , but there the exact same size I've had used on me before. I realised some days later that my hair was never put under heat with the curlers and solution on , to help it set . Hence no curls, just frizz. once it had dried out. This is Not a Perm, Chelsea the manager should have realised she missed out an important step to make the Perm take. I have to now wear my hair up due to the mess of it. I am so upset about the state of my hair and would Never go back there again.
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