I asked for a simple bob with Louise. The sides matched each other, but not the back length we had agreed on. When I returned, I had to wait over an hour, and then spend another hour in the chair — it took ages for what should have been a very simple haircut. My hair ended up much shorter than I wanted and still uneven. The stylist gave a quick apology at the end, but the manager never did. Overall, a very disappointing experience.
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