Went in for a haircut that was absolutely shockingly bad. Emailed head office with pictures. They apologised and offered to rectify it.. two weeks later I’m still chasing them up for an appointment all the while walking around with a disastrous haircut. Emails are ignored, when the replies do come, they are generic and seemingly trying to frustrate customers on purpose. 2 stars for the hair stylist, zero stars for customer service.It might be worth adding that this hairdressers can only manage thin, European hair. They try to make their models “diverse” but the stylist had no clue what he was doing. Devastated by this whole experience.
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