I went to headmaster for a balayage and a cut and blow dry. I booked a consultation and discussed my wishes for my colour and cut with nancy in the putney branch. we went ahead with the appointment. what i ended up with was hair that looked like it had been streaked from the 70,s,and a cut that had zero style to what i had asked for. i complained to customer care, they sent me back to the salon manager that took a look covered the mistake with a toner that was orange and sent me on my way. i complained again to customer care and after a fight was given a partial refund for my colour, i wanted a full refund as the mistake would have to be sorted at another salon. i spoke with emma and emily at customer service with my concern, only for emma to slam the phone down on me. i got treated like a criminal because there member of staff messed my hair up. at present i am still having to spend time emailing all my concerns trying to get the full refund. i wanted a treat for myself what i got was a disaster and a full on battle to get the refund. DO NOT GO THERE!!!! UPDATEi cannot seem to open the link you have provided, just another obstacle in the way when you try to get to the bottom of the complaint, headmasters please can you send me a link that works!
Claim your business profile now and gain access to all features and respond to customer reviews.
Get beautiful, confidence boosting hair at award-winning Headmasters Hairdressers. Choose from over 50 Hair Salons across London and the South East.
