Headmasters West Hampstead (I can’t speak for other branches) used to be a premium salon experience — highly experienced staff who provided tailored, customer-centred experiences. You walked out looking and feeling great. It justified the price. No longer. Today I barely had a half smile from staff. The colour consultation lasted 15 seconds. An apprentice dumped water in my ear and down my back. I don’t blame her — she was clearly given tasks and little instruction. She seemed almost scared. The blow dry left my hair flat. I wasn’t asked how I wanted it. I have gone back because it’s convenient, but really his salon doesn’t try very hard or justify the high prices.
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