headmasters.com

I am obliged to give headmasters one…

I am obliged to give headmasters one star on trustpilot, but honestly, I wouldn’t give it even that my experience from start to finish was horrible, I made an appointment in advance explaining it was my daughter’s wedding in the next few days abroad, I explained what I wanted and even showed them the clip on hairpiece I brought as my hair was so thin and wanted a match as close as possible.This is where communication clearly stopped, I was given a hairdresser who spoke Little to no English, and clearly did not understand any of the request I asked for, ( Manager was listening to every word )even the haircut where I asked for just a trim was a full haircut So even shorter than I wanted , The golden blonde I was expecting was created as ash blonde, I was devastated. I didn’t know what to say but left the hairdressers, My family took one look and told me to call them to get this rectified immediately( We were flying out the following morning) The manager finally acknowledged me via her assistant and asked me to come in that evening, She did her best rectify it I guess And admitted that her hairdresser had not done it correctly ( Then why didn’t she say so in the shop as she clearly witnessed it? ) again I was asking for the colour very similar to the hairpiece I had which was a golden blonde, she proceeded to tell me how no one wants that colour anymore but she would do as I asked in front of my friend. Also she constantly laughed and said no one wants that colour As it’s so old-fashioned, I left the shop after not happy, thankful it wasn’t asked at least Ash but made to feel horrible, Would I repeat another session in that salon? Absolutely not 😪

Date of experience: Jun 11, 2024