I’ve been visiting Headmasters for years and have always trusted their stylists. However, I went to Headmasters Croydon on 1st August and had a terrible experience. After having highlights I noticed when the stylist brushed my hair there was a clump of hair on the floor (before cutting). I then got home and when I washed my hair it was breaking off in clumps and felt elastic and almost had a gummy feel about it. It also had a very visible block patch of bleach at the front. I called the salon and they told me to come in for a treatment, the manager said the stylist had used a peroxide much too harsh for my hair and also left it on for too long. He said he couldn’t do anything about the block of colour though as didn’t want to put any more colour on my hair because it was so damaged which was understandable. I was given the treatment for free but when I asked for a full refund on the original appointment he said he couldn’t do this and I would have to contact head office. I did this and have had multiple emails back saying that I would need to attend the salon for a consultation before they could give a refund despite me saying multiple times that I had already been in. I said I was frustrated that my emails haven’t been properly read and have not had a reply since which is even more frustrating. Not only is my hair still breaking and in an awful state, I have also had to purchase expensive treatments for home so am considerably out of pocket, this is so disappointing and frustrating.
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