Be aware that if you are arranging a model appointment with a training stylist then they are able to not complete your requests and the company thinks this is acceptable. I requested highlights and a cut for an event on the weekend. Took the day off on the Thursday to only be told as soon as i entered the salon that they wouldn't have time to cut my hair. When initially booking the appointment they said the colour and cut would be fine but only the colour was completed. I also was charged a fee for 'styling' even though i was quite literally told they would not be able to style my hair- they charged me anyway.I would recommend getting a guarantee from who you book with that they need to complete all you ask for and make sure they have booked you in with enough time- not tell you you can't get half of what you requested as soon as you enter your appointment. Shocking customer service.
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