headphonezone.in

Email Promise Given for Store Credit → Later Denied → Defective Unit Returned

I am sharing this review to help future buyers make an informed decision about Headphone Zone customer service and warranty support.My experience highlights a gap between written commitments and actual resolution.I was initially given a clear written assurance that my earphones would be accepted as a return exception and that full store credit would be issued so I could upgrade to another product. I proceeded based on this written confirmation. Yahoo Mail - Re_ [WCID_ TH869] …However, after the unit was submitted, the company unilaterally shifted the case to the warranty repair route, stating that the exception window had expired — despite no explicit validity period being mentioned in the original communication.That was only the first concern.The bigger issue is that the repaired unit returned to me developed a new defect (loose right-side unit) which did not exist prior to their repair process. This raises serious questions about the effectiveness of the quality check before dispatch.Even after clearly documenting this in the same email thread, I was again asked what issue I was facing — which suggests the case history was not thoroughly reviewed before responding.At this point, the experience has felt more process-driven than resolution-driven.To be fair, the support team has remained polite and has offered to process another warranty claim and potential replacement. However, after already receiving a defective unit post-repair, confidence in repeated repair/replacement cycles is understandably limited.Key takeaways from my experience:Written store credit exception later declinedReturn exception validity not clearly defined upfrontProduct developed a new defect after warranty repairRepetition required despite detailed email trailPolicy rigidity appearing to outweigh customer outcomeFor a retailer positioned as a premium audio specialist, I expected tighter exception handling and stronger post-repair quality assurance.I hope Headphone Zone improves its internal coordination and customer resolution framework going forward.I remain open to a fair closure, but the current experience has been far more drawn out than necessary.

Date of experience: Feb 13, 2026