The audio quality and comfort of these earphones are excellent—no complaints there. However, customer service is extremely poor, relying solely on emails with no direct person-to-person support.
The right earbud had an issue from day one, but I used the left alone for nearly a year until it failed. In my detailed warranty claim (including photos and a handwritten letter via courier), I clearly stated: I don't mind if you fix the right earbud, but I need left to work as it was. Despite acknowledging the initial damage, they reshipped the earphones in even worse condition.
Claim your business profile now and gain access to all features and respond to customer reviews.
