I ordered new headphone pads and the order was processed and delivered very quickly. However, I found we had been sent the wrong ones, so contacted Dan at Headset Hut by email - how he (swiftly) handled the contact and resolved the problem was exemplary. I soon had the correct pads, with the originals in the post back to Headset Hut (pre-paid). The new pads attached easily and are more comfortable than the originals. The resolution process itself was a joy, with swift, friendly and helpful responses from Dan. Some years ago, I was a Customer Focus Manager for Virgin Megastores, a company that (at that time) went to great lengths, and expense, to train and put in place processes that were truly customer focused and effective. As a consequence I have a pretty rounded appreciation of what constitutes good service and what it takes to achieve it - I believe a company can only be fully appraised after experiencing their complaint/issue resolution process. Dan and Headset Hut definitely ticked all my boxes, as their process left me feeling valued and heard. Combined with the quality and value of the product, I would not hesitate to recommend them or use them again.
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